Welcome to the Ultimate TOPPERZSTORE FAQ Page! Are you a sports fan seeking the perfect hat? You're in the right place! Our FAQ section is designed to guide you through everything you need to know about our top-quality sports hats. Whether you're looking to rep your favorite team in style or just love a great hat, we've got you covered. Here, you'll find expert advice on how to curve a brim for that classic look, the best ways to keep your hat clean and looking new, and essential tips on finding the right size for the perfect fit. Plus, we've included a series of helpful videos and tutorials to make your hat-wearing experience truly exceptional. Dive in and discover the answers to all your hat-related queries!

How can I track my order?

When your order has been sent out then you will automatically receive an email with the tracking number and link to where you can track your order. 

If you haven't received an email or the tracking number doesn't work then please contact our customer support and they will be glad to help you with your order.

How long does it take to get shipped?

Usually it takes areound 3-5 days for the order to arrive after it has been sent out.
You can track your order with the tracking number that is sent to your email, after the order has been sent out. 
Unfortunately there can sometimes be some delays with the delivery due to various factors like the weather.

How can i cancel a order?

If you would like to cancel an order then please contact our customer support with your order number and the request to cancel the order.
Please be aware that a cancellation is only possible before the order has been sent out.

How can I return a order?

1. We only accept items in new condition with all stickers applied, not curved and not worn. 
2. You have to pay for the return shipping. Please make sure you send your hats back in the parcel you recieved your order. Damaged parcels would not be accepted. 
3. Attach your filled our RETURNS FORM to your parcel. 
4. Send your parcel to our warehouse:

650 Emmett St Unit 5
06010 Bristol Conneticut

Do you restock your SOLD OUT hats?

Most of our hats are limited and designed by us. These hats sell out sometimes very fast but most of the releases are being announced on our Instagram page! If hat is SOLD OUT after Drop and it´s not announced as a PRE-ORDER the hat won´t be restocked.

Do you have a size chart for your hats?

Yes we have a size chart you can find it here: SIZECHART

Which materials are the hats made out of?

You can find the materials for each specific hat directly next to the hat under in the section PRODUCTFEATURES

Are there care instructions for the hats?

Before Cleaning
  • Check Labels: Always check the manufacturer's care instructions on the label first. 
  • Consider Material: Cleaning methods may vary depending on the material (cotton, polyester, wool, etc.). 
Hand Washing (recommended for most caps) 
  • Preparation: Fill a bowl or sink with lukewarm water and add a mild detergent. 
  • Soaking: Let the cap soak for a few minutes to loosen dirt. 
  • Cleaning: Gently clean the cap with a soft brush or cloth, paying special attention to soiled areas. 
  • Rinsing: Rinse the cap thoroughly under running cold water until no soap residue remains. 
  • Drying: Pat the cap dry with a clean towel to remove excess water. Allow the cap to air dry, ideally on a cap stand or over an inverted container to retain its shape. Avoid direct sunlight and heat sources. 
Stain Removal 
  • Treatment: For stubborn stains, a targeted pre-treatment with a stain remover may help. First, test the product on an inconspicuous area. 
  • Shape Preservation: Caps should be stored dry and on a suitable holder or in a form that supports their structure to avoid deformation. 
  • Avoiding Pressure: Avoid placing heavy objects on the caps, as this can lead to permanent deformations. 
Avoiding Discoloration
  • Direct Sunlight: Prolonged exposure to direct sunlight can lead to fading, so caps should not be unnecessarily exposed to the sun.

Which payment methods do you accept?

We accept credit card, PayPal, Apple Pay and Google Pay. For more information about these payment methods you can check out our Payment page here: PAYMENT

PLEASE NOTE: PayPal is not available for PRE-ORDERS!

How can I contact the customer service?

You can write us an email to hi@topperzstore.com or you can contact us through the widget at the bottom right of the page.

How to remove stickers!

Do you want to remove the stickers from your hat? We got you covered, learn how to remove stickers from your hats even from special materials.

How to curve your brim!

Pat shows you how to curve your brim like a pro! You can decide how much you want to curve your brim and you will also learn how the brim stays curved.

How to fix a too big hat

Is your favorite cap a bit too loose? No worries! In this practical guide, I'll show you how to resize a cap that's too big, ensuring a perfect fit every time.

Is your favorite cap a bit too loose? No worries! In this practical guide, I'll show you how to resize a cap that's too big, ensuring a perfect fit every time.