FAQ

Here you will find answers to the most important questions about returns, product exchange, etc.. If you can't find an answer to your question, our customer service will be happy to help you.

ORDER

Where can I enter my discount code?
Discount codes are entered in our store in the shopping cart. To do this, add a product to the shopping cart. You can then go to the shopping cart under "Edit shopping cart". In the gray field you will find the field for discount codes. After entering, please confirm the code with the arrow.

PAYMENT

What payment methods do you offer?
You can pay with creditcard (Mastercard, VISA, AMEX) or PayPal, Apple Pay, Google Pay at the moment.

SHIPPING

When will the goods be shipped?
Your order will leave our warehouse within 24 hours on working days. After shipping you will receive an email that your order has left our warehouse. Furthermore, you will receive an email from our logistics provider with the tracking details.

What delivery times should I expect?
We are shipping with USPS and UPS Ground shipping. Orders should arrive between 3-4 working days after they left our warehouse.

I have not received my package yet and was not notified?
Our customer service will be happy to help you at any time. We will gladly take care of it and clarify failed delivery attempts immediately with our shipping partner. Here you can find a link to our HELP DESK

RETURNS

How can I return my order to you?
Please contact our customer service that you want to return a order. Here you will find more informations RETURNS

How long does a refund take?
After we receive your shipment, it will be checked by our team. We usually refund your order within one week

Where do you refund my money?
Depending on the payment method you have chosen when ordering, we will refund your order. For orders via PayPal and credit card, you will receive a corresponding credit on your card or your account.